FAQS

Our toppers are handmade using a special blend of sugar paste, fondant, gum tragacanth, and flavouring, creating a hard finish that lasts longer than traditional soft fondant.

We are a small family run business with a huge passionate for making cake decorations! We are dedicated to making your celebrations extra special with our handmade fondant cake and cupcake toppers. Every topper is handmade with love, using only the finest ingredients to ensure top quality in both flavour and design. Our designs range from adorable Christmas gonks and elves to custom 1st birthday themes, beloved characters, football teams, and more! Our customers return year after year, and hundreds of professional bakers rely on our toppers to add that extra charm to their own creations. With thousands of five-star reviews and a reputation for quick turnaround times, we’re proud to offer an experience that goes beyond just the topper—delivering top-notch customer service and custom designs that match your unique vision. The Cake Fairy Crafts is here to add a touch of magic to your cakes, one handmade topper at a time!

All our toppers are egg-free, dairy-free, gluten free, and suitable for vegans and vegetarians. Although our toppers do not contain nuts, the sugar paste we use is made in a factory that handles nuts, so they may contain traces.

Absolutely! We offer a wide range of themes, including Birthdays, Christmas, Anniversaries, and custom designs upon request.

Yes, they are made with edible ingredients, though some customers choose to keep them as mementos rather than consume them. Please note the toppers are a hard finish, so they will be crunchy to eat, they are not like a soft fondant you would cover a cake with.

We pride ourselves on using premium ingredients to ensure top quality. Our toppers are made with pure gum tragacanth (rather than synthetic tylo powder), premium sugar paste, icing sugar, high-quality food colouring, and flavouring, all sourced from reputable suppliers. This dedication to quality makes our toppers look and taste exceptional. We have and never will compromise on the quality of our ingredients.

We have a vast range of cake toppers, cupcake toppers and cake decorations that are suitable for Birthdays, Weddings, Christmas, Seasonal, Hobbies and other special occasions. All our toppers can be customised and personalised should you need this. We are constantly coming up with new ideas and adding new sets to our site.

At The Cake Fairy Crafts, every topper we create is designed to look professional and polished. Apart from the quality ingredients, what makes our toppers truly unique is that we design and create all our own fondant cutters, featuring a specialised cutting lip that gives each piece a clean, smooth, rounded edge. This extra detail ensures a high-quality finish, making our toppers stand out with a refined, professional appearance.

The quickest way to get in touch is via email - info@thecakefairycrafts.com We respond to all email queries within 24 hours. Please ensure you provide your order number if applicable. You can fill in our online contact us form. You can also call us on 07967706398, the phones are not always maned during the daytime when we are making orders.

We are based in North Somerset, United Kingdom.

You can place an order directly through our website or contact us for custom designs. Simply select the toppers you’d like, provide any personalisation details if applicable, and proceed to checkout!

We recommend ordering at least 1-2 weeks in advance to allow time for order processing and delivery times. All our toppers are handmade fresh to order, we do not keep stock of goods.

Due to the nature of our items being food products, we do not accept returns. However, please contact us within 24hrs of delivery if there is an issue with your order, and we will work with you to make it right. We take great pride in ensuring every topper that goes out the door is perfect in every way! Our thousands of 5-star reviews reflect this. We are unable to accept cancellations once an order has been placed.

We do offer expedited options when possible. Contact us directly before ordering, and we will do our best to accommodate your needs.

Our prices are based on the amount of time it takes to make your order and the quantity of ingredients needed, we therefore are unable to offer a discount for larger orders. We do however offer free shipping on all orders over £40.

Order edible fondant cake decorations with ease! We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods for a smooth checkout.

Once you place your order for edible fondant cake decorations, we start processing immediately. For changes, contact us right away—we’ll do our best to accommodate, though changes may not be possible or could incur additional costs once work has started.

After placing your order for edible fondant cake decorations, you’ll receive a confirmation email with your order reference. We’ll also notify you by email once it’s shipped. For questions, contact us anytime!

All orders for edible fondant cake decorations ship within our stated processing times. Please review our delivery info before ordering and choose the best shipping method for your needs. We are not responsible for Royal Mail delays once your order is dispatched, so be sure to order early to ensure timely arrival for your occasion.

Product photos show all items available for purchase. Please read each product description carefully to see what's included and available as extras. We offer options to fit all budgets. Contact us if you need clarification!

Currently, we only ship within the UK. Shipping times and availability may vary based on location.

We package our toppers with great care and attention, but if there is any damage during transit, please contact us within 24hrs of delivery so we can resolve it. We will need a photograph of the damaged item along with a photograph of the outer box the topper arrived in clearly displaying the postage label.

We currently offer a local collection service, just select “The Cake Fairy Crafts” when choosing your delivery method. You will be sent an email once your order is ready for collection.

We require a minimum of 2 working days for all orders to be handmade. Delivery options available as follows: Royal Mail tracked 48 (2-4 working days estimated depending on your location + 2 working days for your order to be made) Royal Mail tracked 24 (1-2 working days estimated depending on your location + 2 working days for your order to be made) Royal Mail 24hr express GUARANTEED – (1 working day depending on your location+ 2 working days for your order to be made) Please note, we are not responsible for shipping delays as this is handled by Royal Mail and beyond our control. You will be sent an email with the tracking information once your order has been shipped. You can then track the progress of your delivery via the Royal Mail website or app.

No. All orders require a minimum of 2 working days as all our goods are handmade fresh to order.

We send all our parcels via Royal Mail using fully tracked services.

Please refer to the Royal Mail website for delivery information if you're outside mainland UK. Delivery times for our edible fondant cake decorations may be longer, and parcels could experience customs delays. Plan accordingly for your special occasions!

Royal Mail tracked 24 is a 7 day a week delivery service for most areas within mainland UK. It does not include bank holidays.

We offer a variety of sizes, typically ranging from 2 inches (ideal for cupcakes) to 7 inches for larger cake toppers. Please get in touch if you would like a different size to what is advertised, and we will see if it is possible to accommodate your request.

Please contact us prior to ordering and we can give you a quote for the additional personalisation needed.

Yes! Just get in touch prior to ordering with a photograph of the colours or changes you would like, and we will see if it is possible to help.

Yes, we do not accept orders under the value of £10. This is due to us subsidising postage and packaging costs. We do not charge our customers for packaging costs and we contribute towards the cost of the postage for all orders.

We no longer make 3d fondant characters.

Yes, we can create a custom order for you. Please contact us with your requirements and we can give you a quote.

Depending on the size of the order and your requirements, custom orders can sometimes take longer. We will let you know if this is the case at the time of your enquiry.

Yes, we will advise this at the time of your enquiry.

Store them in a cardboard box away from heat, moisture, and sunlight to preserve their quality. A lounge or dining room cupboard would be ideal. Never freeze or refrigerate them or this will cause the toppers to wilt.

Our toppers have a shelf life of up to six months if stored properly for consumption and can last years as keepsakes.

Our toppers are sturdy, enabling them to be placed on top or on the side of the cake, handle them gently to avoid breakage. Place them on the cake just before serving for the best presentation. Never try to bend them or they will snap. We include a leaflet with instructions on how to attach to all types of cake surfaces.

Royal Mail treats items as 'lost in transit' only after 10 working days beyond the estimated delivery date. If your edible fondant cake decorations are delayed, we’ll submit a claim on your behalf and keep you fully updated on the progress.

Yes, please gently open the parcel and check your order within 24 hours of delivery. Please notify us immediately if there is a problem and we will endeavour to assist you.

Sugar paste fondant should not be stored in the fridge because the sugar paste will become damp and soggy when it returns to room temperature. This is because sugar is hygroscopic meaning it absorbs moisture from the air.

We don’t recommend storing the cake topper in your kitchen cupboard, they can become hot and humid with all the cooking and cleaning that takes place. This can cause dried decorations to reabsorb moisture and become soft.

We recommend placing the decorations onto your cake as close to your event as possible.

There are several methods you can use to attach to your cake surface. Edible glue A mixture of icing sugar with a few drops of water to form a thick paste and apply like glue Melted white chocolate